Terms and conditions

Credit card payments in favor of Hotel Aak are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as HOTEL AAK on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

 

1. Cancellation Policy:

This order may be cancelled at your convenience within 3 weeks of your stay/journey.

By canceling later than 3 weeks prior to beginning of your stay/journey, You are

obligated to pay a certain percentage of the price agreed upon, see the "Confirmation of order" above, as follows:

 

By canceling within:                 Until:                                                      You must pay:

By canceling within 21 days to 15 days prior arrival date                       50 % of the order

By canceling within 15 days prior arrival date                                       100 % of the order

 

Failing to show up at the beginning of your stay/journey, equals canceling within 15

days before beginning of stay/journey, and will be billed with 100 % of the agreed

price.

If you are not certain that you actually will use the service you have booked, we

recommend that you acquire a canceling insurance coverage to avoid unnecessary cost.

 

2. Package travel:

If the service you have booked consists of at least to out of three of the following

elements, the "Law of Package travels" of August 25th 1995 will apply to the

service. The actual elements are: (1) Transportation, (2) Housing, and/or (3) other

tourist services which a substantial part of the total package consist of.

Furthermore, the combined package must be set up in advance, or marketed and sold at

a package price. It must also include at least one overnight stay, or last for more

than 24 hours. One example of a service that the law will apply on, could be an

overnight stay in a cabin that also includes a guided fishing or hunting trip.

Hotel Aak confirms that it has placed sufficient guaranties in accordance with

the "Package travel law" § 11-1, where this should be required.

For more information of the terms of package travels, or about the "Travel guarantee

Fund", see the following www-sites (in Norwegian only):

Reisegarantifondet: http://www.rgf.no/